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Call: 07772 353 938

9am - 5.30pm Monday - Friday / Closed Weekends
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Delivery & Returns

UK Mainland delivery is FREE on all orders! 

How long does delivery take?
The estimated delivery time is normally 2-3 days as displayed on the product page of each rug when ordering and is also show when you add the item to your shopping basket. 

How will I know the date & time of my delivery?
When your order is despatched a delivery tracking number is e-mailed to you. This allows you to track the progress of your delivery and see which day your order will arrive.

What if I miss the delivery?
If you do miss the first delivery attempt our couriers will leave a card through your door giving you the ability to re-arrange the delivery on a day that suits you.

Can my order be left with a neighbour if I am not at home?
Yes, our couriers may try to deliver your order to a neighbour if you are not at home to receive the delivery (as explained in our website terms). If you do not wish for your order to be left with a neighbour please email or call us before we despatch your order and we will ensure that your order is delivery to your address only.

Can my item(s) be left in my porch, shed, garage etc?
Our couriers do require that you sign for your order upon delivery. If you are not going to be in to receive a delivery, we can forward on a request to the courier to leave your delivered item(s) in your designated safe space AND you leave a SIGNED NOTE for the driver on your door confirming this request. Your email to us requesting this change to your delivery must state that you will "take full responsibility should the goods go missing or become damaged as a result of being left without a signature".

Delivery Options:
UK Mainland – FREE

Charges may apply to non mainland UK and overseas orders please contact us for advice on charges for your area.

Returns

If you are not completely satisfied you may return your purchase for a FULL REFUND within 30 days of receiving it. For full details & conditions please contact our returns department.

Returns - Collection request from

Please give us your order number, the item name you wish to return and your preferred collection date (Monday to Friday). return form here: https://www.flawlessrugs.com/contact.asp

REFUNDS

All refunds will be processed within 14 days of receipt of your returned goods. You will receive an email confirmation of the refund.

EXCHANGES

If you are sending your item back for an exchange, let us know by email before it arrives, Instead of refunding the payment we will allocate your account with Store Credit to the remaining value and confirm this by email.